Refund policy

PLEASE NOTE: For the Holiday Season, our normal 30 day, no hassle, no restock fee return window will be extended until January 31st, 2026 for products purchased between November 1st and December 25th, 2025.

Any item you're not completely satisfied with can be returned up to 30 days after you receive it. The cost of the item, minus initial shipping costs will be refunded. We'd like to say "no questions asked", but we'll probably ask out of curiosity and so we can continually improve our product lines! If you would like to return something that doesn't meet the 30 day requirement, send us an email and we'll do our best to help you out. There may be a restocking fee applied for items returned beyond 30 days. Please note that all Masks, Gift Cards, Yard Sale and food items (such as coffee, tea and oat milk) are FINAL SALE.

For any returns, please contact us first at ratio@eightouncecoffee.ca prior to shipping anything back to us. We can't guarantee you'll be eligible for a refund if you ship something back to us without reaching out to us first.

We appreciate you sending back as much of the original packaging as possible. We also ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee if the product is dirty, wet or missing any parts or if the return is past the 30-day return window.

Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total.

Any order marked as "refused" or "return to sender" will have any return shipping costs deducted from the eligible refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.